Implementation & Support Officer – Human Services Software
Job Description
We’re looking for a tech-savvy problem solver to join our team and support the implementation and configuration of our software for human services organisations.
Our culture
We’re values-driven, mission-focused, and low on ego. We support each other, we share ownership of outcomes, and we genuinely care about building ethical, effective tools. We’re looking for someone who:
• Is self-directed and proactive
• Collaborates openly and respectfully
• Brings care, curiosity, and a desire to build something meaningful
Why you’ll love working with us
Work with purpose – Build software that helps people and communities, not just bottom lines
Hybrid working – Work where you work best
Small team, big impact – You’ll have visibility, voice, and ownership
Certified B Corp – A values-aligned company focused on social outcomes
• Respond to support requests and troubleshoot issues
• Assist with onboarding new organisations, including database setup and testing
• Document business requirements and system configurations
• Participate in team meetings and contribute to continuous improvement
About you
• Strong analytical and problem-solving skills
• Ability to follow instructions and meet deadlines
• High attention to detail and accuracy
• Basic understanding of databases
• Excellent communication and teamwork skills
• Interest or experience in the Community Services sector
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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