I.T. Officer

Job Description

Job Purpose

The Information Technology (IT) Officer is responsible for providing technical support and maintaining the organization’s information technology infrastructure to ensure efficient and secure business operations. The role involves assisting users with hardware and software issues, supporting network administration, maintaining IT equipment, implementing cybersecurity measures, and ensuring the availability and reliability of IT systems.

The successful candidate will work closely with staff across departments to provide timely technical assistance, support digital transformation initiatives, and contribute to the effective management of the organization’s IT resources.

Key Responsibilities

Technical Support and Help Desk Services

• Provide first-line technical support to staff on hardware, software, network, and system-related issues.
• Diagnose and troubleshoot computer, printer, internet, email, and application problems.
• Respond to helpdesk requests and ensure timely resolution of user complaints.
• Escalate complex technical issues to senior IT personnel where necessary.
• Maintain records of support requests and solutions provided.

Hardware and Software Management

• Install, configure, upgrade, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Assist in the deployment and configuration of operating systems and business applications.
• Monitor the functionality of IT assets and recommend repairs or replacements where necessary.
• Maintain an up-to-date inventory of IT equipment and software licenses.

Educational Qualifications

• Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, Information Systems, Cybersecurity, Software Engineering, or a related field.
• Minimum of 1–3 years’ relevant post-qualification experience in IT support, systems administration, or related functions.
• Relevant professional certifications will be an added advantage, including:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified Fundamentals
• Cisco Certified Network Associate (CCNA)
• Google IT Support Professional Certificate