End User Computer (EUC) Support Technician
Job Description
Requirements
Key Responsibilities:
- Provide Level 2 technical support to end users in person, over the phone, or via remote tools.
- Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
- Set up, configure, and deploy computers and user accounts according to company standards.
- Install, update, and maintain operating systems and application software.
- Assist with onboarding and offboarding processes including provisioning/de-provisioning of devices and user access.
- Maintain accurate documentation of support requests, solutions, and asset inventory.
- Support remote users via VPN, remote desktop tools, or collaboration platforms.
- Monitor and respond to helpdesk tickets in a timely manner.
- Maintain security and compliance by applying patches, updates, and enforcing endpoint protection policies.
- Escalate unresolved issues.
- Participate in IT projects such as hardware refreshes, software rollouts, and office moves.
Technical Skills:
- Proficient in Windows and macOS environments.
- Familiarity with Microsoft 365, Active Directory.
- Experience with remote support tools (e.g., Intel EMA, teams, SCCM, Intune).
- Knowledge of basic networking (TCP/IP, DNS, DHCP).
Soft Skills:
- Excellent customer service and communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team.
- Attention to detail.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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