Digital Solution Engineer – AI Business Solutions

Digital Design Engineer
Remote
July 18, 2025
Full Time
Application ends: October 18, 2025

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Job Description

As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:Advance qualified pipeline revenue by:

  • Demonstrating solution capabilities
  • Addressing technical proof requirements
  • Securing customer endorsement of solution design

Own the technical win strategy for each opportunity:

  • Engage BDMs and TDMs to align solution vision with business priorities
  • Leverage deep expertise in Dynamics 365 Sales & Service apps and Copilot Studio

Lead customer engagements:

  • Facilitate envisioning workshops, whiteboard sessions, and technical demos
  • Showcase capabilities across Sales, Customer Service, Contact Center, Field Service, Customer Insights, AI Agents, and Copilot Studio

Drive proof-of-concept (POC) initiatives:

  • Document outcomes and map solution requirements
  • Develop technical plans with migration paths, tools, milestones, and risk mitigation

Win competitive technical decisions:

  • Highlight Microsoft’s AI-powered D365 value vs. competitors (Salesforce, Oracle, etc.)
  • Address blockers early (e.g., compliance, privacy, security)
  • Deliver architecture sessions and pilot deployments to differentiate solutions

Collaborate with Microsoft partners:

  • Scale delivery through co-selling and co-innovation with FastTrack and ISVs
  • Integrate partner expertise into demos, POCs, and solution builds

Ensure customer success:

  • Align with CSU/Partners to define deployment plans and success metrics
  • Drive early adoption of Copilot Studio and D365 AI Agents

Commit to continuous learning:

  • Complete all required training and certifications
  • Achieve Level 200 consultative selling and Level 400 D365 technical mastery

Share insights and best practices:

  • Contribute learnings from wins/losses to the SE community
  • Deliver content at readiness events and act as a technical thought leader

Support proposal development:

  • Address solution architecture and competitive objections
  • Assist in formalising customer proposals

Qualifications:Minimum Required Qualifications

  • 5+ years technology-related sales or account management experience
  • OR Bachelor’s Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
  • OR Master’s Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
  • OR equivalent experience
  • 5+ years technical pre-sales, technical consulting, or technology delivery, or related experience

Are you interested in this position?

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