Digital Experience (UX) Designer

Web Designer
Remote
May 9, 2025
Full Time
Application ends: August 8, 2025

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Job Description

What you’ll be doing:

  • Connecting user insight with system design – Advocate for user needs by turning research into clear, practical digital improvements.
  • Supporting strategic alignment – Ensure digital experiences align with the goals of the Customer Experience Action Plan.
  • Embedding research into delivery – Use usability testing, customer research, and journey mapping to guide design decisions.
  • Identifying opportunities for smarter services – Contribute to digital transformation by spotting where design can simplify, automate, or improve services.
  • Working collaboratively – Partner with service teams, IT, and external vendors to design and refine user-centred solutions.
  • Promoting ongoing improvement – Use insights and feedback to refine digital experiences and stay ahead of evolving customer needs.

The skills and experience you’ll bring:

  • Proven experience in UX research, wireframing, prototyping, and interaction design, with a strong focus on usability and accessibility.
  • Experience working with customer-facing platforms, CRMs, and omni-channel systems to improve the user experience.
  • Clear understanding of how digital experience platforms can support organisational and customer outcomes.
  • Strong communication skills with the ability to influence stakeholders and translate complex requirements into intuitive design.
  • Passion for advocating for the customer and improving digital services through insight and iteration.
  • Familiarity with tools such as voice of the customer systems, telephony platforms, and workforce optimisation technologies.
  • Confidence using data and reporting tools such as Excel, Power BI, or SQL to support design decisions and track impact.

Required Certifications & Qualifications:

  • Tertiary degree in a design field or equivalent

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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