Deskside Support Engineer

IT Specialist
Remote
October 1, 2025
Full Time
Application ends: January 1, 2026

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Job Description

Who You Are

Responsibilities:

  • Design, deploy, and maintain windows/Linux-based desktop environments for end-users.
  • Configure and manage desktop applications, including office suites, email clients, web browsers, and productivity tools.
  • Provide technical support to end-users for windows/Linux desktop-related issues.
  • Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure.
  • Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures.
  • Evaluate new technologies and tools to improve the windows/Linux desktop environment.
  • Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems.
  • Troubleshoot hardware and software issues on Windows/Linux desktops.
  • Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs.
  • Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals.
  • Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner.

Requirements:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments.
  • Basic scripting skills (e.g., Bash, Python, PowerShell) for automation and configuration management.
  • Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication, ability to interact effectively with end-users and technical teams.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ticketing system experience (e.g., ServiceNow, Remedy, Jira )
  • Familiarity with remote desktop protocols (e.g., RGS, RDP, VNC).
  • Basis Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.

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