Job Description
What You’ll Be Doing
- Onsite visits to homes and small businesses across Melbourne Metro and nearby suburbs.
- Troubleshooting and resolving issues such as:
- Internet, email, printer, Wi-Fi, and router problems
- PC and Mac faults
- Mobile devices, smart TVs, and streaming services
- Installing and configuring:
- Network equipment and Wi-Fi solutions
- Antivirus and backup systems
- Virus/malware removal and system clean-ups.
- Providing training, advice, and easy-to-understand tech support.
- Documenting jobs accurately and ensuring excellent customer experiences.
- Making friendly courtesy calls when arriving or delayed.
What We’re Looking For
- Proven IT support experience across Windows, macOS, iOS, Android, Office 365, and Google Workspace.
- Confident in troubleshooting hardware, software, and home/small business networking.
- Strong communication skills with the ability to explain technical solutions simply.
- Reliable vehicle, own tools, and a laptop/tablet.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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