Computer/Phone Repairs and Sales Technician

September 8, 2025
Application ends: December 8, 2025

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Job Description

Key Skills required:

  • Complex problem diagnosing and resolution on Windows and Mac operating systems.
  • Complex problem diagnosing and resolution on mobile devices including phones and tablets.
  • Hardware repair skills on Desktops, Laptops, Phones and Tablets, including screen/battery replacements.
  • Basic understanding of networking.
  • Ability to work under pressure.
  • Ability to work autonomously.
  • STRONG communication skills both internally within the company, and externally to clients using written and oral communication methods.
  • Strong time management skills.
  • Strong sales skills.
  • Current drivers license
  • Professional attitude and work ethic and desire to deliver market-leading customer service.

Advantageous skills:

  • Experience with an online ticketing system.
  • Previous experience in a computer/phone repair position.
  • Understanding of basic cybersecurity principals for the domestic market.

As part of the role you will be required to:

  • Help resolve customers computer issues in store and potentially onsite;
  • Provide a high level of customer service and offer general advice to clients;
  • Source and supply any hardware or software when required;
  • Collect payment for all work completed and close off jobs in our online system;
  • Keep your information up-to-date in our online calendar
  • Following procedures to ensure that all records are kept in our ticketing system;
  • Meet sales targets set month to month;
  • Educate customers in our product and service range &
  • Most importantly – Deliver EXCELLENT customer service and satisfaction.

We are looking for a technician who can talk to the customer, find out what they need, and then solve their issues. The successful applicant will have excellent troubleshooting and communication skills and be strongly customer-focused.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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