Cloud Service Manager

Job Description

Success for this role will rely on the individual’s ability to deliver in a fast paced and highly dynamic environment, be a good cultural fit and an ability to challenge and drive thinking in new directions.The Cloud Service Manager will be responsible for, but not limited, to:

• This role is a leadership role where you will work with a team of Engineers as part of the Systems and Platforms team.
• The role is responsible for undertaking very complex and/or sensitive work, under broad direction, utilising expertise across a range of activities relating to the design of software applications.
• In partnership with clients and other stakeholders, apply strategic and systems expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
• In collaboration with other teams in the work area, investigate and resolve complex issues with the operation of an application
• Ensure deadlines are consistently met and that a high standard of technical and design documentation is provided
• Manage client relationships and work in line with project budgets
• Be responsible for project progress reporting and ensure compliance with governance processes
• Provide guidance, mentoring and capability development to less experienced and more junior developers
• Lead and manage a team to ensure high quality outputs, including building team capability to maintain a high level of expertise and encouraging career development.
• Provide high quality and timely advice internally and externally, including guidance and reporting to Branch leadership and the Senior Executive cohort including, Executive Leadership Team in relation to section/Branch functional responsibilities.
• Make and communicate decisions using professional judgement, evaluating risks and in the context of a complex and changing environment.
• Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
• Perform additional duties or assume responsibility of functions as directed from time to time.
• Work within an agile environment using Safe.

Essential Criteria * Demonstrated knowledge and experience in implementing enterprise IT solutions consuming Azure services – including, but not limited to the following: – Infrastructure as a service (IaaS) – Serverless Compute – Azure Functions, Web Apps – Storage – BLOB and File – Integration – Service Bus and Event Hub – Identity – Azure Active Directory (AAD) and Azure B2C – API Management (APIM)

• Demonstrated experience in Azure DevOps and CI/CD pipelines using ARM and/or Bicep templates
• Demonstrated experience with managing and migrating solution infrastructure to the Azure platform
• Demonstrated knowledge of risk management principles and processes in context of Infrastructure management
• Proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network.
• Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies.

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