Level 2 IT Support Technician/Service Desk Engineer
Job Description
Your tasks and duties will include:
- Providing Level 1 and 2 support – from basic through to in-depth troubleshooting and backend analysis, logging tickets through ServiceDesk Plus
- Microsoft 365 support, Windows Server (on prem & cloud) including maintenance, updates, and backups
- Managing and resolving issues related to Microsoft 365 user accounts, permissions, group policies and configurations
- Working with a tech and app stack that includes virtual servers (Hyper-v), Fortinet firewalls, Extreme Networks switches & wireless access points
- Being the technical translator who can explain technical concepts in plain language for users at all levels
About YouTo be successful in this role you will need:
- Very clear English language skills – written and verbal. English is the common language used across sites A/NZ and globally
- Extensive and broad experience supporting users in the Microsoft and Windows environments with a great working understanding of systems, hardware and business applications
- Familiarity with ticketing systems (ServiceDesk Plus) & remote support tools (TeamViewer)
- Excellent problem-solving skills and initiative to take ownership of tasks to give quality and efficient service to your users
- Very good organisational skills with time management and a strong attention to detail so you can pick up the little things that some might miss
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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